Privacy Policy

The Valley Edit

Effective date: 15 December 2025
Last updated: 15 December 2025

1) Who we are
This Privacy Policy explains how The Valley Edit (we, us, our) collects, uses, discloses and stores personal information when you visit our website, enquire with us, or purchase from us.

Website: thevalleyedit.com.au
Contact email: hello@thevalleyedit.com.au

ABN: 17 676 801 984

2) What personal information we collect
The type of personal information we collect depends on how you interact with us. It may include:

Identity and contact details: name, email address, phone number, postal address
Enquiry and event details you provide: date, location, preferences, guest details, budget ranges, notes and messages
Order details (if you purchase): items ordered, delivery details, gifting message, transaction references
Communications: emails, messages, and correspondence with us
Website and device data: IP address, browser type, device identifiers, pages viewed, and interaction data collected via cookies or similar technologies

We do not intentionally collect sensitive information (for example, health information) unless you choose to include it in an enquiry. Please avoid sharing sensitive information unless it is genuinely necessary.

3) How we collect personal information
We may collect personal information:

When you submit an enquiry form or contact us
When you make a purchase (if our online store is enabled)
When you subscribe to updates (if offered)
When you interact with our website (via cookies and similar tools)
From third parties you authorise (for example, if someone purchases a hamper for you and provides your delivery details)

4) Why we collect, use and hold personal information
We collect and use personal information to:

Respond to enquiries and provide quotes, proposals, and availability
Provide our services (The Atelier, The Pantry and The Valet) and deliver products
Process orders, payments, deliveries and customer support
Communicate with you about your enquiry, booking, order, or changes to our services
Improve our website, offerings, and customer experience
Send marketing communications where you have opted in, or where permitted by law (you can opt out any time)
Meet legal, regulatory, and accounting obligations and protect our rights

5) Payments
If you purchase through our website, payments are processed by our third-party payment providers. We do not store your full payment card details. Your payment information is handled in accordance with the payment provider’s own privacy and security practices.

6) When we disclose personal information
We may disclose personal information to:

Our website and ecommerce platform provider (Wix) and any connected Wix apps you have enabled
Service providers who help us run our business, such as payment processors, couriers, email and communications services, analytics providers, and IT support
Suppliers and partners involved in fulfilling your request (for example, hamper components, florals, staffing, delivery, venue-related coordination), but only where needed to deliver your project or order
Professional advisers (lawyers, accountants, insurers) where necessary
Regulators, courts, or law enforcement where required or authorised by law
A buyer or successor in the event of a business restructure, sale, or transfer (with appropriate safeguards)

We do not sell your personal information.

7) Overseas disclosures
Some of our service providers (including website hosting and certain apps) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with this policy.

8) Cookies, analytics and tracking
Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the site, and improve performance. You can adjust your browser settings to refuse cookies, but parts of the site may not function properly.

9) Direct marketing and unsubscribing
If you opt in to receive updates, we may send you marketing communications. You can unsubscribe at any time by using the unsubscribe link (where provided) or by contacting us at hello@thevalleyedit.com.au.

10) How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We use a combination of physical, administrative and technical safeguards. No method of transmission or storage is completely secure, but we work to maintain appropriate protections.

We retain personal information only for as long as needed for the purposes described in this policy (including legal and accounting requirements), after which we will take reasonable steps to delete or de-identify it.

11) Access and correction
You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To request access or correction, contact us at hello@thevalleyedit.com.au.

12) Complaints
If you have a complaint about how we handle personal information, please contact us and we will respond as soon as reasonably possible. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated “Last updated” date.

14) Contact
Privacy enquiries and requests:
hello@thevalleyedit.com.au