All hampers are curated using seasonal and locally sourced products. Contents may vary slightly depending on availability, but the overall style and value of your hamper will always be maintained. Images are indicative only and may show serving suggestions and additional props not included in the hamper.

Please advise any dietary requirements or allergies at checkout or via the enquiry form. We’ll confirm what can be accommodated before finalising your order.

Because our hampers contain fresh and perishable food items, we’re not able to accept change-of-mind returns once an order has been packed or dispatched.

If your order arrives damaged, incorrect or not as described, please contact us at hello@thevalleyedit.com.au within 48 hours of delivery with your order number, a brief description of the issue and clear photos of the hamper and packaging. We’ll review and, where appropriate, offer a replacement, credit or refund for the affected item(s).

We’re unable to take responsibility for hampers left unattended after delivery, delays caused by incorrect delivery details provided at checkout, or items not consumed within the recommended timeframe or stored as directed.

This policy operates in addition to any rights you may have under Australian Consumer Law.

We currently deliver Australia-wide for most hamper options. Some fresh or chilled inclusions may only be available within specific regions; if this affects your order, we will be in touch to confirm alternatives.

Standard deliveries are made Monday to Friday, 9am to 4pm. Saturday and Sunday delivery is available on request, subject to availability.

For accommodation deliveries, we can often coordinate with your host or property so your hamper is ready on arrival.

We recommend at least 48 hours’ notice for all orders. Same day delivery may be possible within the Hunter Valley for select hampers; contact us to check availability. Last-minute event provisions may also be possible; get in touch and we will always do our best. For custom “Tailored Provisions” hampers or group / corporate orders, we recommend 7 days’ notice.

Delivery fees are calculated at checkout based on location. If no one is available to receive the hamper and there is no safe place to leave it, redelivery may incur an additional fee.